By agreeing to remote support services, you acknowledge and agree to the following terms and conditions:
The remote support services provided are limited to the specific issue or task discussed and agreed upon.
The support technician will attempt to diagnose and resolve issues remotely but does not guarantee the resolution of all problems.
You understand and accept that remote support involves the sharing of your computer screen and potentially sensitive information.
It is your responsibility to ensure the security of your data and to close any confidential or personal information before initiating remote support.
You agree to follow the instructions provided by the support technician and to provide accurate information regarding the issue being addressed.
You are responsible for backing up your data before any remote support session.
The support technician and the providing entity are not liable for any data loss, damage to hardware, or other consequences that may arise during or after remote support.
In no event shall the support technician or the providing entity be liable for any indirect, incidental, or consequential damages.
Remote support services are provided “as is” without any warranty, either expressed or implied.
Signature IT Remote support costs start with a minimum charge of $41.25 (upto 15mins). and our hourly rate for support is $165.00 per hour.
At the end of the remote support session, all non account or maintenance clients will be asked to complete payment by way of credit card as part of the support call.